Terms and conditions

Generel information

Albaek Studio

Symfonialle 44B

8700, Horsens

CVR nr. 45051536

Prices

At Albaek Studio we reserve the right to change our prices without prior consent, as well as reserving the right for possible mistakes in our pricing. Reservations are made for sold out and discontinued items.

Payment options

Albaek Studio accepts payment through Visa, Mastercard, Apple Pay as well as Google Pay. Payments will only be deducted from your account once the item has been shipped. All amounts are in DKK. Danish kroner and including VAT. Reservations are taken for price mistakes and sold out/discontinued items.

Delivery

Albaek Studio strives to get orders out within 1-3 business days. However, on made-to-order items shipping times will be longer. We ship to all of Denmark, EU, USA, UK and Australia. Goods are sent to addresses specified when ordering. Your goods are sent either with PostNord or DAO.

Goods are delivered every working day of the week. Goods will be delivered 2-5 days after shipment however delays may occur.

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act which we follow. Our right of complaint applies to defects in material and/or manufacturing. You can get a new item, your money back or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product. You must complain within a "reasonable time" after you have discovered the defect/fault. Albaek Studio will cover the return costs.

Right of withdrawal and returns

Returns must be reported to us no later than 30 days after purchase, and the product must be returned no later than 30 days after the notification. If you wish to return a product, please contact info@albaekstudio.com be sure to clarify in the message why you want to use your right of withdrawal.

Goods are sent back to us by post. Once you have contacted us about the return, a return label will be sent to you that you must use when the item is returned.

The return costs are covered by the customer, by deducting the cost of your refund. When returning, you are responsible for the proper packaging of the item. You bear the risk of the product from the time of delivery until we receive it back.

Cancellation of a product cannot be done by refusing to accept the product without having given clear notice of this.

Complaint options

If you have a complaint about a product purchased in our web shop, you can contact us at info@albaekstudio.com . We take complaints very seriously and will find the right solution to the problem in dialogue with the customer.

Our values

Sustainability is a core value here at Albaek Studio. Love of nature is a huge part of my life,
and it is a big source of inspiration for me as well. Therefore, it is beyond important to me to keep the business as sustainable as possible. We do this by being almost plastic-free and using paper products and donating to nature conservation. You can read more about our sustainability practices under "sustainability" in the menu.

A big value of ours is making items that are as durable as possible. We ensure that our items are as durable as possible through using high quality materials, while still keeping it
affordable. Our materials are sourced locally from both thrift stores and local independent shops. You can read more about our material use under "sustainability" in the menu.

If an item you have purchased breaks under transit or within a short time of you using it, please shoot us a message! Then we'll figure something out together.

All our items are made in house by me (hi!) and are made by quality materials. Therefore, the price point will be higher than what you will see in regular shops. The price of our items, however, ensures that I will be able to live from selling my art at some point. We do still try to keep our items affordable, as it is a big value of ours that everyone deserves to be able to afford art.